1. Agreement to Terms
These Terms and Conditions ("Terms") govern your use of our website and services provided by Royal Locksmith ("we," "us," or "our"). By accessing our website, using our services, or engaging our locksmith services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, you must not use our services.
2. Service Description
Royal Locksmith provides professional locksmith services, including but not limited to:
- Emergency lockout assistance
- Lock installation, repair, and replacement
- Key cutting and duplication
- Security system installation and maintenance
- Automotive locksmith services
- Commercial locksmith services
All services are performed by licensed, insured, and trained technicians in accordance with industry standards.
3. Scheduling and Service Calls
When you schedule a service with Royal Locksmith:
- You agree to provide accurate information regarding your location, contact details, and service requirements.
- You understand that we will provide an estimated arrival time, but actual arrival may vary due to traffic, weather conditions, or other service calls.
- You or another authorized person aged 18 or older must be present at the service location.
- You agree to provide adequate access to the property or vehicle requiring service.
4. Service Quotes and Fees
Before commencing work, our technicians will provide you with:
- A clear explanation of the work required
- A detailed estimate for the service
- Available options for addressing your locksmith needs
You understand that:
- Work will only commence upon your approval of the estimate.
- Additional charges may apply if unforeseen complications arise during service, which will be communicated to you before proceeding.
- Payment is due upon completion of service unless otherwise arranged.
5. Proof of Ownership
In certain situations, our technicians may request proof of ownership or authorization to access the property, vehicle, or locked item. This measure is in place to prevent unauthorized access and ensure security.
You agree to provide reasonable proof of ownership or authorization when requested. We reserve the right to refuse service if satisfactory proof cannot be provided.
6. Warranty and Service Guarantee
Royal Locksmith stands behind the quality of our work:
- We provide a 90-day warranty on labor and workmanship.
- Manufacturer warranties apply to all products and hardware installed.
- Our warranty does not cover damage resulting from misuse, abuse, or attempted self-repair.
- To make a warranty claim, contact us using the information provided on our website.
7. Limitation of Liability
To the maximum extent permitted by law, Royal Locksmith shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages.
- Damage to property during the provision of services, except where caused by gross negligence of our technicians.
- Delays or inability to perform services due to circumstances beyond our reasonable control.
- Issues arising from pre-existing conditions or faulty locks, hardware, or security systems not installed by us.
Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service in question.
8. Website Use
When using our website, you agree:
- Not to use it for any unlawful purpose or in violation of these Terms.
- Not to attempt to gain unauthorized access to any portion of the website.
- Not to interfere with the proper working of the website.
- That all content on the website, including text, graphics, logos, and images, is our property and protected by copyright and other intellectual property laws.
9. Cancellation Policy
We understand that plans change. Our cancellation policy is as follows:
- You may cancel a scheduled appointment at any time before the technician arrives without penalty.
- If a technician has been dispatched and you cancel the service call, a service call fee may apply.
- We reserve the right to cancel service at our discretion if we believe the service cannot be performed safely or legally.
10. Privacy
Your privacy is important to us. Our use of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Bergen County, New Jersey.
