Question 1

What locksmith services do you offer?

Accepted Answer

Royal Locksmith provides comprehensive locksmith services including residential lock installation and repair, commercial security systems, automotive locksmith services, and emergency lockout assistance. Our licensed technicians are trained to handle all types of locks and security systems.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, Royal Locksmith is fully licensed, bonded, and insured. Our license number is 34LX00010800. All our technicians undergo background checks and continuous training to ensure the highest quality service.

Question 3

What areas do you serve?

Accepted Answer

We proudly serve Northern New Jersey and surrounding communities. Visit our Service Areas page for a complete list of locations we cover.

Question 4

Do you provide free estimates?

Accepted Answer

Yes, we provide free on-site inspections and estimates for all our services. Our technician will assess your needs, explain the available options, and provide a detailed quote before any work begins. There is no obligation.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, cash, and business checks. Payment is typically collected after the service is completed to your satisfaction.

Question 6

Do you offer warranties on your work?

Accepted Answer

Yes, we stand behind our work with comprehensive warranties. Parts and labor are typically covered, and the specific warranty period varies by service type. Our technician will explain warranty details before beginning any work.

Question 7

How do I know if a locksmith is legitimate?

Accepted Answer

A legitimate locksmith should have a valid state license, arrive in a marked vehicle, provide identification, give a clear quote before starting work, and use professional-grade equipment. You can verify our license number with NJ state licensing authorities.

Question 8

Can I schedule an appointment in advance?

Accepted Answer

Absolutely! While we accommodate urgent requests, we also welcome scheduled appointments. Booking ahead ensures a technician is available at your preferred time. You can schedule online or call our office.

Question 9

Do you offer senior citizen discounts?

Accepted Answer

Yes, we offer discounts for senior citizens, military personnel, and first responders. Please mention your eligibility when scheduling your service, and have appropriate ID ready when the technician arrives.

Question 10

What brands of locks do you work with?

Accepted Answer

Our technicians are trained to work with all major lock brands including Schlage, Kwikset, Baldwin, Medeco, Mul-T-Lock, ASSA ABLOY, Yale, and many more. We can service, repair, or replace virtually any lock type.

Question 11

Are your technicians background-checked?

Accepted Answer

Yes, every technician undergoes a comprehensive background check before joining our team. We take security seriously and only hire trustworthy professionals you can feel confident allowing into your home or business.

Question 12

Do you offer maintenance services for locks?

Accepted Answer

Yes, regular lock maintenance can extend the life of your locks and prevent lockouts. We offer cleaning, lubrication, adjustment, and inspection services for all types of residential, commercial, and automotive locks.

Question 13

Can you help with safe opening and repair?

Accepted Answer

Yes, our technicians are trained in safe opening, repair, and combination changes. We can help with home safes, gun safes, commercial safes, and vault doors. Most safes can be opened without damage.

Question 14

What should I do if my key breaks in the lock?

Accepted Answer

Do not attempt to extract the broken key yourself, as this can push fragments deeper or damage the lock. Contact us for professional extraction. Our technicians have specialized tools to safely remove broken keys without damaging your lock.

Question 15

Do you sell locks and security hardware?

Accepted Answer

Yes, we carry a wide selection of high-quality locks and security hardware from leading manufacturers. Our technicians can help you select the right products for your specific security needs and install them professionally.

Question 16

How do I maintain my locks to prevent issues?

Accepted Answer

Regular maintenance includes lubricating the keyhole annually with graphite powder (not oil), checking screws for tightness, testing the lock mechanism, and inspecting weatherstripping around exterior doors. We offer professional maintenance services as well.

Question 17

What is the difference between rekeying and replacing a lock?

Accepted Answer

Rekeying changes the internal pins so old keys no longer work, while keeping the existing hardware. Replacing involves installing an entirely new lock. Rekeying is more cost-effective when your current locks are in good condition.

Question 18

Do you provide security consultations?

Accepted Answer

Yes, we offer comprehensive security assessments for homes and businesses. Our experts will evaluate your current security measures, identify vulnerabilities, and provide recommendations tailored to your specific needs and budget.

Question 19

Can you install security cameras as well?

Accepted Answer

While our primary focus is locks and access control, we work with trusted partners for comprehensive security solutions including cameras. We can coordinate integrated security systems that include video surveillance.

Question 20

What qualifications do your locksmiths have?

Accepted Answer

All our locksmiths are state-licensed, fully insured, and have completed extensive training programs. Many hold certifications from ALOA (Associated Locksmiths of America) and undergo continuous education to stay current with industry advances.

Question 21

Do you handle locksmith services for property managers?

Accepted Answer

Yes, we work extensively with property managers, landlords, and real estate companies. We offer rekeying services between tenants, master key systems, and can handle multiple properties efficiently. Ask about our property management programs.

Question 22

What happens if a key is stuck in the lock?

Accepted Answer

A stuck key often indicates worn keys, foreign objects in the lock, or mechanical issues. Our technicians can safely extract the key and diagnose the underlying problem. Avoid forcing the key, as this can cause more damage.

Question 23

Can you help with antique or vintage locks?

Accepted Answer

Yes, we have experience with antique and vintage locks. We can often repair, restore, or create keys for historic hardware while preserving its original character. We approach antique locks carefully to maintain their value.

Question 24

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day service for most requests, subject to technician availability. For urgent needs, call us directly and we will do our best to accommodate your schedule. Planned services can be scheduled in advance.

Question 25

What is a bump key and am I at risk?

Accepted Answer

A bump key is a specially cut key that can open many pin tumbler locks. While concerning, high-security locks and bump-resistant cylinders provide excellent protection. We can assess your locks and recommend upgrades if needed.

Question 26

Can you duplicate restricted keys?

Accepted Answer

Restricted keys have manufacturer controls requiring authorization for duplication. If you have documentation proving ownership, we can often help. In some cases, we work directly with manufacturers to obtain proper authorization.

Question 27

Do you work on weekends and holidays?

Accepted Answer

Yes, our services are available seven days a week, including most holidays. While standard business hours offer the most flexibility, we understand that lock problems do not follow a schedule.

Question 28

How can I improve the security of my front door?

Accepted Answer

Key improvements include installing a deadbolt if you do not have one, using a reinforced strike plate with 3-inch screws, adding a door reinforcement kit, upgrading to a high-security lock, and ensuring proper door alignment.

Question 29

What is a master key system?

Accepted Answer

A master key system allows one master key to open multiple locks, while individual keys only open their specific lock. This is ideal for businesses, landlords, and homes with multiple entry points. We design custom systems to meet your needs.

Question 30

Can you remove and reinstall locks during renovations?

Accepted Answer

Yes, we can carefully remove locks before renovation work and reinstall them afterward, or install new locks to match your updated design. We coordinate with contractors to ensure proper timing and security throughout the project.

Question 31

What should I look for in a high-security lock?

Accepted Answer

Look for locks with anti-pick pins, anti-drill plates, reinforced strike plates, bump resistance, and restricted key blanks. UL listings and ANSI commercial grades (1 or 2) indicate higher security levels. We can recommend specific options.

Question 32

Do you offer lock installation for new construction?

Accepted Answer

Yes, we work with builders, contractors, and homeowners on new construction projects. We can help select appropriate hardware, install locks throughout the property, and set up master key systems during the building phase.

Question 33

Can you help after a break-in?

Accepted Answer

Absolutely. After a break-in, we can assess the damage, repair or replace compromised locks, rekey all locks, and recommend additional security measures. We also provide documentation for insurance claims.

Question 34

What are bump-resistant locks?

Accepted Answer

Bump-resistant locks have special pin configurations that prevent the bumping technique from working. Many modern high-security locks include this feature. We can assess your current locks and recommend bump-resistant upgrades.

Question 35

How often should I change my locks?

Accepted Answer

Consider changing or rekeying locks when moving to a new home, after a break-in, if keys are lost or stolen, after ending a relationship with someone who had keys, or if locks show signs of wear or damage.

Question 36

Do you offer peephole installation?

Accepted Answer

Yes, we install peepholes and door viewers in most door types. Options include standard peepholes, wide-angle viewers, and digital peepholes with screens. This adds a layer of security by letting you see who is at your door.

Question 37

What is a security audit?

Accepted Answer

A security audit is a comprehensive evaluation of all access points, locks, lighting, and potential vulnerabilities in your home or business. We provide a detailed report with prioritized recommendations to improve your security.

Question 38

Can you install a mail slot lock?

Accepted Answer

Yes, we can secure mail slots with locks or covers to prevent mail theft and intrusion attempts. We offer various options to match your door style while improving security.

Question 39

Do you provide invoices for insurance purposes?

Accepted Answer

Yes, we provide detailed invoices documenting all work performed, parts used, and costs. These can be used for insurance claims, tax records, or property management documentation.

Question 40

What is the ANSI grading system for locks?

Accepted Answer

ANSI grades rate lock durability and security. Grade 1 is the highest (commercial), Grade 2 is medium (heavy residential), and Grade 3 is standard residential. We can explain which grade is appropriate for your needs.

Question 41

Can you install a door reinforcement kit?

Accepted Answer

Yes, door reinforcement kits strengthen the door frame and add protection against kick-ins. We install complete kits that include frame reinforcement, hinges protection, and upgraded strike plates.

Question 42

Do you work with HOAs and condo associations?

Accepted Answer

Yes, we frequently work with HOAs and condo associations on common area locks, master key systems, and individual unit needs. We understand the unique requirements of multi-unit properties.

Question 43

What brands do you recommend for home security?

Accepted Answer

For residential security, we recommend brands like Schlage, Kwikset, and Baldwin for standard needs. For high-security applications, Medeco, Mul-T-Lock, and ASSA ABLOY offer excellent protection. We match recommendations to your specific situation.

Question 44

Can you help secure sliding glass doors?

Accepted Answer

Yes, we install auxiliary locks, Charlie bars, and security pins for sliding doors. These additions significantly improve security against forced entry through sliding glass doors.

Question 45

What is a keyless entry system?

Accepted Answer

Keyless entry systems allow access without traditional keys, using codes, fingerprints, smartphones, or key fobs. Benefits include no keys to lose, easy code changes, and access logging. We install various keyless options.

Question 46

Do you offer lock services for storage units?

Accepted Answer

Yes, we can open, replace, or repair locks on storage units and provide high-security padlocks. We work with both individual renters and storage facility managers.

Question 47

How do I verify your company credentials?

Accepted Answer

You can verify our license (34LX00010800) with NJ state authorities, check our reviews on Google and Yelp, and confirm our insurance coverage. Our technicians carry ID and arrive in marked vehicles.

Question 48

Can you rekey my locks instead of replacing them?

Accepted Answer

Absolutely! Rekeying is often a cost-effective alternative to full lock replacement. Our technicians can rekey your existing locks so that old keys no longer work, while your current hardware remains in place. This is ideal when moving into a new home or after losing keys.

Question 49

Do you install smart locks?

Accepted Answer

Yes, we install and service a wide variety of smart locks and electronic access systems. Our technicians are trained on all major brands and can help you choose the right smart lock solution for your home security needs.

Question 50

Can you make keys for all types of residential locks?

Accepted Answer

We can create keys for virtually all residential lock types, including standard pin tumbler locks, high-security locks, deadbolts, and more. We use professional-grade equipment to ensure precise key cutting.

Question 51

What types of deadbolts do you recommend?

Accepted Answer

We typically recommend Grade 1 or Grade 2 deadbolts with at least a 1-inch throw bolt. Single-cylinder deadbolts are standard, while double-cylinder options are available for doors with glass. High-security options from Medeco or Mul-T-Lock offer enhanced protection.

Question 52

Can you install locks on interior doors?

Accepted Answer

Yes, we install privacy locks for bathrooms and bedrooms, keyed entry locks for home offices, and passage sets for closets and hallways. We can also add key locks to interior doors for additional security.

Question 53

Do you offer whole-house rekeying?

Accepted Answer

Yes, we offer comprehensive whole-house rekeying services. We can rekey all your locks to work with a single key, making it convenient while improving security. This is an excellent choice when moving into a new home.

Question 54

What smart lock features should I consider?

Accepted Answer

Consider features like keypad entry, smartphone control, auto-lock, guest codes, activity logging, and integration with home automation systems. Battery backup is important, as is compatibility with your existing door and deadbolt hole.

Question 55

Can you repair a stuck or hard-to-turn lock?

Accepted Answer

Yes, locks can become stiff due to dirt, worn parts, or misalignment. We can clean, lubricate, adjust, or replace internal components to restore smooth operation. Sometimes, door frame adjustments are needed as well.

Question 56

Do you install keypad entry systems for homes?

Accepted Answer

Yes, keypad locks are increasingly popular for homes. They eliminate keys, allow temporary codes for guests or service providers, and many models integrate with smart home systems. We install both standalone and connected keypads.

Question 57

What is a bump-proof lock?

Accepted Answer

Bump-proof (or bump-resistant) locks use special anti-bump pins or sidebars that prevent the lock from opening when struck with a bump key. Many high-security locks include this feature, and we can recommend options for your home.

Question 58

Can you change the locks on my new home?

Accepted Answer

Absolutely. This is one of our most requested services. We can rekey your locks so previous keys no longer work, or install all new locks if you prefer. Many new homeowners choose this for peace of mind.

Question 59

Do you repair or replace mailbox locks?

Accepted Answer

Yes, we can open, repair, or replace locks on both wall-mounted and curbside mailboxes. We carry common mailbox lock types and can often match your existing key system.

Question 60

Can you install a keyless entry lock on a rental property?

Accepted Answer

Yes, keyless locks are excellent for rentals because you can easily change codes between tenants without rekeying. Check with your landlord or HOA for any restrictions on lock types before installation.

Question 61

What is a Grade 1 lock?

Accepted Answer

Grade 1 is the highest ANSI security rating, designed for heavy commercial use but increasingly popular in homes. These locks withstand more abuse, offer better protection against forced entry, and typically last longer than lower grades.

Question 62

Do you install locks on garage service doors?

Accepted Answer

Yes, we install and service locks on garage service doors (the walk-through door, not the main garage door). We can also add deadbolts for extra security, as these doors are often overlooked entry points.

Question 63

Can you help with a door that does not latch properly?

Accepted Answer

Often, latching issues are caused by misalignment between the door and frame. We can adjust strike plates, plane doors, or shim hinges to restore proper operation. Sometimes the latch mechanism itself needs adjustment or replacement.

Question 64

What is a privacy lock?

Accepted Answer

Privacy locks are designed for bathrooms and bedrooms. They have a push-button or turn-button lock on the inside but no keyed entry on the outside (just an emergency release slot). They provide privacy without high-security needs.

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